Privacy policy

Privacy Policy

Last updated: 9 January 2026

SweetGrape is responsible for this store and website, including all information, content, features, tools, products, and services (the "Services") to provide you, our customer, with a personalised shopping experience.

SweetGrape is built with Shopify technology, which enables us to offer these Services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through the Services, or communicate with us in any other way.

In case of conflict between our Terms of Service and this Privacy Policy, this Policy shall prevail regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how we collect, use, and share your information.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or may be associated with you. This does not include anonymously collected data or data that has been de-identified.

We may collect the following categories of personal information:

  • Contact information: name, billing address, delivery address, phone, email
  • Financial information: credit/debit card numbers, payment details, bank account data, transaction information
  • Account information: username, password, security questions, preferences
  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged
  • Communications: information provided when contacting customer service
  • Device information: device, browser, IP address, unique identifiers
  • Usage information: how you interact with the Services

How We Collect Personal Information

  • Directly from you: when creating an account, placing orders, or communicating
  • Automatically: through cookies and similar technologies
  • From service providers: payment processors, shipping partners
  • From partners: marketing and analytics services

How We Use Your Personal Information

  • Provide and improve Services (process orders, manage accounts, personalise recommendations)
  • Marketing and advertising (email promotions, personalised ads)
  • Security and fraud prevention (authenticate accounts, detect suspicious activity)
  • Customer communications (support responses, order updates)
  • Legal compliance (respond to legal requests, enforce terms)

Sharing Your Personal Information

We share personal information only for legitimate purposes:

  • Shopify and service providers (payment processing, shipping, analytics)
  • Marketing partners (personalised advertising)
  • With your consent or request
  • For legal compliance or business transfers

Shopify Relationship

Services hosted by Shopify, which collects data to improve Services. See Shopify Privacy Policy.

Your Rights (GDPR Compliant)

  • Access: Request copy of your data
  • Deletion: Request data removal
  • Correction: Update inaccurate information
  • Portability: Receive data in machine-readable format
  • Objection: Object to processing for marketing

Security & Retention

We use industry-standard security measures. Data retained only as long as necessary for Services and legal requirements.

Changes to This Policy

We may update this policy. Changes posted here with "Last updated" date.

Contact

Email: sweetgrapeshops@gmail.com
Address: Rua Orfeão de Braga n37, 9B, Braga, 4710-411, Portugal

For GDPR requests or complaints, contact us above.