Timeframe for sending the tracking code

Shipping Timeline Policy

1. Introduction

SweetGrape is committed to providing our customers with high-quality products efficiently and within reasonable timeframes. This Shipping Timeline Policy outlines the standards for product preparation and dispatch after an order is placed.

2. Product Dispatch Timeline

2.1. The dispatch timeline begins upon payment confirmation. Preparation and packaging time varies by product type, but typically dispatch occurs within 5 working days.

2.2. For pre-order or customised products, dispatch times may be longer. This will be clearly stated on the product page and during checkout.

3. Dispatch Timeline Information

3.1. Customers will be informed of the estimated dispatch timeline during checkout. This information appears before purchase completion and in the order confirmation email.

3.2. In case of unforeseen dispatch delays, SweetGrape will notify customers promptly and provide an updated timeline estimate.

4. Order Tracking

4.1. Customers can track order status through their account on our website. Once dispatched, a tracking code will be provided to monitor delivery with the carrier.

5. Contact

For any questions regarding dispatch timelines, please contact our Customer Service team:

Email: SweetGrapeshop@gmail.com

This Shipping Timeline Policy is subject to change without prior notice. Updates will be communicated through our website.